In this job, the candidate will work with an airline project in a well rated BPO company. As working with the fast pace job, the tasks to be:
Principal Accountabilities (Key Result Areas)
To ensure desired customer delight by providing satisfactory response to customer interaction.
Manage Customer Interactions through Inbound & out bound voice contact through his/her team for the various services.
Evolve more effective work process for improving customer interactions.
Constantly monitor & review performance metrics for achievement of objective.
Contribute inputs towards sales & marketing plans.
To interface with respective work centre for resolution of complaints.
Manage resolution of billing queries /Issues.
To track & ensure closure of complaints.
To effectively manage Contact Centre operations for constant performance achievements.
Identify relevant training needs of agents & ensure effective implementation.
Effectively manage shift operations.
Interface with IT/HR/ Training/Quality.
Basic Salary: RM 5k (RM500 increment/2year)
Language allowance 500RM,
KPI up to RM300;
Night Shift Allowance >RM 200
Assistance for kicking start life in Malaysia (shelter, bank, i-Kad etc)
Insurance: Health & Life Insurance worth RM 40k per person (Also applies to spouse/family of employees), Chibari Clinic
Fast to lift position, fastest in 1 year!!