Team Leader - Airline Project(45241)|東南アジアを中心とした日本人向けの海外求人・海外就職ならアブローダーズキャリア

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Team Leader - Airline Project(求人番号:45241)

Team Leader - Airline Project

  • ジュニアレベル
仕事内容

In this job, the candidate will work with an airline project in a well rated BPO company. As working with the fast pace job, the tasks to be:

Principal Accountabilities (Key Result Areas)
 To ensure desired customer delight by providing satisfactory response to customer interaction.
 Manage Customer Interactions through Inbound & out bound voice contact through his/her team for the various services.
 Evolve more effective work process for improving customer interactions.
 Constantly monitor & review performance metrics for achievement of objective.
 Contribute inputs towards sales & marketing plans.
 To interface with respective work centre for resolution of complaints.
 Manage resolution of billing queries /Issues.
 To track & ensure closure of complaints.
 To effectively manage Contact Centre operations for constant performance achievements.
 Identify relevant training needs of agents & ensure effective implementation.
 Effectively manage shift operations.
 Interface with IT/HR/ Training/Quality.

給与 9000 〜 10000 (MYR) 職種 販売・サービス系
勤務地 マレーシア>セランゴール州(その他) 業界 メーカー(その他)/金融/販売・飲食・サービス/コンサルティング/コールセンター・BPO/その他
応募資格

英語

その他言語

Japanese,English

福利厚生

Basic Salary: RM 5k (RM500 increment/2year)
Language allowance 500RM,
KPI up to RM300;
Night Shift Allowance >RM 200
Assistance for kicking start life in Malaysia (shelter, bank, i-Kad etc)
Insurance: Health & Life Insurance worth RM 40k per person (Also applies to spouse/family of employees), Chibari Clinic
Fast to lift position, fastest in 1 year!!

休日・休暇

就業時間

特徴
求人掲載元 Reeracoen Malaysia