北京に本社を構える、外資系のITサービスを提供している会社です。
東京オフィスオープンにあたって、POSシステムの導入、サポート職を募集しております。
現在、12月から始まるホテルのプロジェクトに参加していただきます。
・ホテル、レストラン等へのPOSシステム導入、導入後のトレーニング、サポート等
・顧客のニーズを把握し、それに応じたアドバイスをする。
・シンガポールオフィスにいるマネージャーの方への報告。
• Middle level implementation professional to handle and complete F&B POS implementation projects in hotel and restaurant environment at customer site or remotely.
• To understand the customer’s need and operation workflow; then to install, setup and configure the solution at the customer site.
• POS implementation includes: understanding user’s requirement / installing and setup of equipment such as the servers, workstations, printers and other relevant devices / system configuration / restaurant menu items configuration / site survey and testing for the system equipment / user training / on-site system testing / simple documentation / moving hardware equipment on-site / go-live standby support / after go-live support / etc.
• Connecting and testing network cable connection for multiple hardware devices is required.
• Ensure the solution meets specifications and functions per customer specific operational work flow.
• Report the additional functional request from customers to our internal Product and Development team.
• Answer operational and application questions and consult the customer.
• After "go-live", provide technical support to the customer when necessary.
• Work coordination with various internal technical teams, such as Product Team / Support Team / Development Team, etc.
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