| 応募資格 |
★English and Japanese proficient to lialise Native Japanese and foreign clients– will be engaging with clients in both languages
・ Excellent communication skills, with the confidence to make outbound calls and receive inbound calls, to build relationships with financial professionals and the ability to explain complex issues in a clear and simple way
・ Excellent analytical/problem-solving skills – ability to have a problem-solving approach to all incoming queries
・ You can manage priorities and expectations for incoming requests and projects
・ You will have ideally strong Microsoft Excel skills (proficiency in vlook ups, pivot tables, 'what if’ statements and sorting large amounts of data desirable) but if not, must demonstrate aptitude and willingness to learn advanced Excel to help with client requests)
・High level of attention to detail – accuracy and consistency is a key feature of client support
・ You will be comfortable working to key performance indicator targets
・ You should have some experience in customer or sales support/client relations or other client-facing role, as you will be liaising with key decision makers at financial institutions
・ You will need to be confident working with business applications. Ideally, you will have Powerpoint experience and be able to quickly find your way around our bespoke CRM system
・ A good work ethic coupled with an ability to learn quickly and a willingness and interest in keeping up to date on our products and the Financial Services industry
・ Ability to work independently while still interacting within an integrated team structure remotely as the team will be based in other main offices globally
・ Personal initiative and ability to prioritize and multi-task efficiently and effectively |