Customer Service Executive / Sales Support (Japanese Speaking ) （求人番号：32419）

Our client, a Japanese logistics company is looking for a Customer Service Executive / Sales Support to join their team!

【What you will be working on】
- Effectively manage large amounts of emails enquiries & incoming calls.
- To co-ordinate and monitor air, ocean, cross-border trucking shipments with local customers and overseas agents.
- Identify and assess customers’ needs to delight customers.
- Handle complaints, provide appropriate solutions and alternatives and follow up with customers to ensure resolution.
- Update cost and selling rates into shared folder system.
- Assist Sales Representatives in terms of sales administration and paper work.
- Handle telephone calls or acknowledge customers’ e-mails on behalf of Sales Representatives.

【What they are looking for】
- Diploma or Degree in Logistics or Supply Chain or any of its relevant discipline.
- Preferably with at least 1 year in Freight Forwarding Industry. (Inexperience candidates are welcome to apply!)
- Highly motivated and passionate in providing premium services.
- Ability to speak Japanese (min JLPT N2) in order to liaise with native Japanese clients.
- Able to provide quotations to customers promptly.
- Ability to take initiative and responsibility.
- Computer literate in MS Office.

【What you will receive】
- AWS
- Annual Leave: 14 days
- Medical Leave: 14days
- Dental Benefit $200/annum
- Medical Specialist $500/annum

8:30 〜 18:00