【大人気米Fintech】英語力を活かしてペナン島で働くCSRチームリーダー(30106)|東南アジアを中心とした日本人向けの海外求人・海外就職ならアブローダーズキャリア

  • 【大人気米Fintech】英語力を活かしてペナン島で働くCSRチームリーダー(求人番号:30106)の海外求人・就職情報は掲載を終了いたしました。

【大人気米Fintech】英語力を活かしてペナン島で働くCSRチームリーダー(求人番号:30106)

【大人気米Fintech】英語力を活かしてペナン島で働くCSRチームリーダー

  • ジュニアレベル
  • 英語力が活かせる
  • TOEIC 700点以上
  • 20代活躍中
  • 外資系企業
  • 現地採用社員活躍中
  • Skypeで内定まで
  • ワークライフバランス重視
  • 服装自由
仕事内容

This role of a Customer Service Adviser is to Lead Fintech Client's operational team. You'll be responsible for managing day-to-day operations, call, email, chat, forum, and social media support interactions quality, performance according to the relevant service level metrics, compliance to guidelines and policies for providing the Services.

Our Client has taken steps to support the health and wellbeing of current and potential employees during the outbreak of COVID-19 across the world. Their interview process is now hosted virtually, They have expanded work from home opportunities, and their training process is being migrated online.

[About the Company]
Out Client is the worldwide leader in outsourcing Company. Currently they are working US Fintech Company. Their Client is headquartered in USA and its international headquarters is located in Singapore

Established: 2017
Malaysia Branch: 1,000
HQ: Paris, France

[Location]
Office located at City Penang area

【What will you be working on】
- Company’s expectation of team leads is that 70% of their time is dedicated to coaching, shadowing and supporting their agents directly. Effective use of key dashboards and call activity reporting to ensure excellent performance rigor.
- Ability to identify and grow talent, lead, motivate and coach direct reports in order to establish and develop an effective team; identify outliers and manage the team’s performance to continuous KPI achievement
- Managing day-to-day operations – ensure consistent quality and productivity across channels (call, email, chat, etc.) to add maximum value for advertisers. Ensure consistent performance according to the relevant service level metrics or revenue/funnel goals.
- Strong communication to ensure quarterly strategy as well as monthly and weekly priorities are understood and adhered to by agents. Able to adjust messaging to different target audiences (agent, Ops Manager, client) with to-the-point communication
- Able to adapt quickly to changes in workflows/processes/procedures/product features
- Proactively share existing bottlenecks and challenges with quantified impact on operations to allow appropriate prioritization
- Able to clearly outline current performance drivers of their market and actions to improve
- Maintain a professional and personable demeanor at all times

給与 200,000 〜 250,000 (JPY) 職種 企画・事務・管理系
勤務地 その他>その他 業界 メーカー(その他)/金融/販売・飲食・サービス/その他
応募資格

【What they're looking for】
- Possess Bachelor Degree in any major.
- At least 2 years of experiences as Customer Service or equivalent in any industry.
- Fluent in English and Japanese both Speaking and Writing for liaising with Japanese Customer.
- Team player with strong problem solving and conflict management skills.
- Good reasoning and analytical skills.
- Friendly proactive attitude and great communicator in challenging situations.
- Good multitasking skills.

Shortlisted candidates will go through 3 rounds of online interviews!
You'll be required to have several assessment time to time!

英語

その他言語

Japanese

福利厚生

【What's they are offering】
- Basic Salary up to 250,000 YEN
*5,000 ~ 10,000 MYR (Depending on Experiences)
- Variable Bonus (Depend on Company Performance
- 10 days of Annual Leave
- 14 days of Medical Leave
- 5 days work (Monday to Sunday, 8:00 ~ 17:00)
- Office located at City area
- Beautiful Office Environment
- Attractive Medical Coverage
- Accommodation Allowance with Capped
- One way Flight Ticket claimable

休日・休暇

就業時間

8:00 〜 17:00

特徴
  • 英語力が活かせる
  • TOEIC 700点以上
  • 20代活躍中
  • 外資系企業
  • 現地採用社員活躍中
  • Skypeで内定まで
  • ワークライフバランス重視
  • 服装自由
求人掲載元 Reeracoen Singapore