仕事内容
【お仕事内容】
日本語による電話及びチャットでのカスタマーサポート全般業務をお任せします
・トラブル等のヒアリング
・ヒアリング内容を元に解決策を提案
・相談内容のエスカレーション、など
• Ensures that basic CS functions are performed
• Serves as a liaison between the customer and various departments
• Actively engage with customers by attending efficiently to their inquiries and concerns via Live
Chat/ Email / Phone
• Resolve customer complaints effectively through careful analysis of situations and determination
of the required resources for win-win resolutions.