| 仕事内容 |
- Ensure clients receive services timely through phone (inbound/outbound), professional assistance and accurate information in order to retain business and help generate new ones.
- Handle the complaints from Client. Co-ordinate inter department to resolve root cause of complaints
- Develop and implement Client care programs to increase Client satisfactory and loyalty
- Have deep knowledge about the Call Center system in order to analysis details and enhance system timely by developing customer interaction and voice response systems, voice networks and designing user interfaces; developing and executing user acceptance test plans; planning and controlling implementations
- Meet Call Center financial objectives by estimating requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
- Analyze relevant data to determine Clients service outputs. Identify and implement strategies to improve quality of service, productivity and profitability
- Co-ordinate and manage client service projects and initiatives
- Manage and evaluate staff’s performance. Identify and address staff training and coaching needs
|
| 応募資格 |
Service oriented mindset
Proficiency in Japanese (N2 and above)
Strong people management and influencing capability
Strong Communication and presentation skill
Strong problem solving and complaint handling skill
Ability to control over the employees and encourage them regularly.
Making decision skill
Coaching and training capability
Good command of PC skill (Excel, Word, Access), team working, English (speaking and writing)
At least 4 years of experience in Call Center, customer service. |
| 福利厚生 |
Thưởng tháng 13, Thưởng AIP, Pension, Health Care, Health check,..... |