| 仕事内容 |
Our Client is one of the biggest global toy Companies. The role of a Consumer and Shopper Engagement Advisor is to provide a premium experience across multiple channels.
【 What you will be doing 】
- Communicating effectively with consumers via their channel of choice including phone, email, live chat, and providing first-time resolution.
- Engaging in both verbal and written communication.
- Collaborating with colleagues to ensure the team’s key success measures are met and/or exceeded.
- Strengthening our brand engagement in getting to know our consumers, nurturing their needs, and bringing the brand and consumers closer together.
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| 応募資格 |
【 What they are looking for 】
- Minimum Degree, in any field
- Be able to Respond in a fun, reliable, knowledgeable, and engaging way to inbound consumer contacts through phone calls, email, snail-mail, and live chat
- Highly proficient in both written and verbal English and Japanese (JLPT N1) to communicate effectively with our consumers in the Japanese market
- Proficient with MS-Office, and working knowledge of SAP will be an advantage
- Take ownership and solve problems, often using own judgment
- Adapt and work well under pressure in a dynamic, one team fast-paced environment |