| 仕事内容 |
- Oversee the entire operation of Front Office to maintain the high standards
- Evaluate the levels of guest satisfaction and monitor the trends with a focus on continuous improvement
- Ensure all guests are recognized and that the Front Office Department operates with a sales attitude and promotes the hotel brand's loyalty scheme
- Maximize room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
- Monitor the appearance, standards and performance of the Front Office team members with an emphasis on training and teamwork
- Ensure team members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices
- Maintain good communication and work relationships with all hotel departments
- Monitor staffing levels to meet cover business demands
- Manage staff performance issues in compliance with company policies and procedures
- Schedule, manage, train and develop the Front Office team members
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| 応募資格 |
- Male or Female, Japanese nationality, age between 25-35
- Bachelor's Degree or Diploma in Hotel Management or a related field
- Work experience, minimum 3 years, in the hotel industry as Front Office Assistant Manager, supervisor or any related position
- Work experience in managing and developing people
- High level of commercial awareness and sales capabilities
- Good communication skills in both Japanese and English
- Computer literacy (in Microsoft Suites, etc.)
- Having an excellent standard of grooming
- Flexibility to respond to a variety of work situations
- Ability to work independently and as part of a team
- Willingness and ability to work in shift |